TERMS OF SERVICE

Last Updated: April 1, 2026

1. AGREEMENT TO TERMS

These Terms of Service (“Terms”) form a legally binding agreement between you (“Client,” “you,” or “your”) and Event ServiceOps (“Company,” “we,” “us,” or “our”) regarding your access to and use of the website www.eventserviceops.com and any related communications, consultations, or services (collectively, the “Services”).
 
By accessing the website, submitting an inquiry, scheduling a consultation, or engaging our services, you agree to these Terms. If you do not agree, you must not use the Services.
 
Services are intended for individuals 18 years or older.

2. DESCRIPTION OF SERVICES

Event ServiceOps provides operational leadership and coordination services for events, including weddings, corporate gatherings, and nonprofit events. 
Services may include, but are not limited to:

  • Timeline development and enforcement
  • Vendor coordination and alignment
  • On-site operational oversight
  • Risk mitigation and contingency management
  • Real-time event decision support

Event ServiceOps does not provide event design, décor, catering, photography, or other vendor services. We provide operational leadership to support execution of an existing event plan.

3. CONSULTATIONS AND SERVICE ENGAGEMENT

Scheduling an Experience Call or submitting an inquiry does not create a client relationship. 
A client relationship is established only after:

  • A written service agreement is provided, and
  • Payment is submitted via Stripe invoice.

We reserve the right to decline any project at our sole discretion.

4. PAYMENT TERMS

Payment Method 
All payments are collected via Stripe invoice sent by email. We do not process payments directly on our website.
 
Deposit & Payment Structure 
Depending on the project, clients may be required to pay:

  • A non-refundable deposit, and
  • Remaining balance prior to the event date.

Payment schedules are defined in the client service agreement.
 
Late Payments 
Failure to submit payment by the invoice due date may result in:

  • Suspension of services
  • Cancellation of booking
  • Loss of event date reservation

5. CANCELLATION & REFUND POLICY

Due to the time-sensitive nature of event services:

  • Deposits are non-refundable.
  • Refund eligibility for additional payments is governed by the written service agreement.
  • Rescheduling requests are considered on a case-by-case basis and are not guaranteed.

6. CLIENT RESPONSIBILITIES

Clients agree to:

  • Provide accurate and timely event information
  • Maintain communication with vendors and planners
  • Ensure vendors carry appropriate insurance and licensing
  • Make timely decisions when operational input is requested

Event ServiceOps is not responsible for delays or failures caused by vendors, venues, weather, or circumstances beyond our control.

7. THIRD-PARTY VENDORS

Event ServiceOps works alongside third-party vendors but does not control or employ them. 
We are not liable for:

  • Vendor performance
  • Vendor cancellations
  • Vendor contractual disputes
  • Product or service quality from vendors

All vendor agreements are solely between the Client and the vendor.

8. FORCE MAJEURE

We are not liable for failure to perform due to events beyond reasonable control, including:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Venue closures
  • Illness or emergencies
  • Transportation disruptions

In such cases, we will make reasonable efforts to reschedule or provide alternative solutions where possible.

9. WEBSITE USE

The website is provided for informational and inquiry purposes only. You agree not to:

  • Use the site for unlawful purposes
  • Attempt to access restricted systems
  • Copy or distribute website content without permission

10. INTELLECTUAL PROPERTY

All website content, branding, logos, text, and materials are owned by Event ServiceOps and protected by U.S. copyright and trademark law.
 
You may not copy, reproduce, or distribute any materials without written permission.

11. DISCLAIMER

Services and website content are provided “as is” without warranties of any kind, express or implied.
We do not guarantee:

  • Specific event outcomes
  • Vendor performance
  • Absence of unexpected issues

Our role is to provide professional operational leadership, not to guarantee perfection of all external factors.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by California law:
Event ServiceOps shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, emotional distress, or event disruptions.
 
Total liability for any claim shall not exceed the total amount paid to Event ServiceOps for services.

13. INDEMNIFICATION

You agree to indemnify and hold Event ServiceOps harmless from claims arising from:

  • Client negligence
  • Vendor disputes
  • Inaccurate information provided by Client
  • Violations of law or contracts by Client or vendors

14. GOVERNING LAW

These Terms are governed by the laws of the State of California.

15. DISPUTE RESOLUTION

Before filing any legal claim, both parties agree to attempt good-faith negotiation for 30 days.
 
If unresolved, disputes shall be resolved by binding arbitration in Orange County, California under the rules of the American Arbitration Association.
 
Clients waive the right to class actions and jury trials.

16. ELECTRONIC COMMUNICATIONS

By contacting us or using the Services, you consent to receive communications electronically, including invoices and agreements.
 
Electronic signatures and records are legally binding.

17. CALIFORNIA RESIDENT NOTICE

If a complaint is not resolved, California residents may contact:
 
California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
(800) 952-5210

18. CHANGES TO TERMS

We may update these Terms periodically. Continued use of the website or Services constitutes acceptance of any updates.

19. CONTACT

Event ServiceOps
info@eventserviceops.com